read these terms and conditions as it is important
that you understand our contractual
relationship relating to your booking with Solisol Travel S.L. Your booking is with Spanish Travel Agency Solisol Travel S.L registered with C.I.A.N number: 291551-3 Solisol Travel is a spanish registered company B92858323, registered at Calle Decano Antonio Zedano, nº 3, portal 2, oficina nº10 29620 Torremolinos . |
For the purposes of these Terms
- "We", "our", "Solisol Travel " and "us" means Solisol Travel S.L
“Event” refers to any fully
paid activity participated in by
you, or any accommodation you stay in that
is organised by us.
"Suppliers" or "providers" refers
to the contractor used to fulfil the services
and activities forming part of the agreed
booking; such as a bus company, an activity
company, a hotel or a restaurant.
“You”, "group" or “client” means
the person making the booking and each
and every member of the group on whose
behalf that person has booked with us.
It is assumed that you are the lead contact
for your group and that all correspondence
or conversations will take place between
you and us. You must be aware that on returning
the booking form you are signing on behalf
of every member of the group. If the booking
form is signed on behalf of a limited company ”you” means
These conditions shall form
the basis of the agreement with Solisol Travel S.L and shall apply to the exclusion of
any other terms and conditions, whether put
forward by you, your group or a third party.
No alteration to these conditions shall be
effective unless expressly agreed to in writing
| Use of
this web site
You may only use this web site for
your own personal use. You are not allowed
to copy or use any material on this web site
without written permission from us.
to other sites
as a convenience
as an endorsement
by us of
so at your
A small percentage of pictures on the web
site, or in promotional material, are used
only as samples of our events and activities.
Therefore occasionally our events and activities
may differ slightly from the picture.
Making a booking
Upon request we will supply the client
with details and prices for the events
requested. Once you are happy with the
proposed details, we will send you a booking
form incorpopating these details and
(ii). The client must return the booking form
and pay a deposit to confirm their commitment
to pay for the intended events as detailed
in the booking form.
(iii). The binding agreement is made when we
have received a completed booking form. The
booking form must be returned via email within
72 hours of it being sent.
(iv). The client must check carefully to ensure
that booking form matches what was booked.
(v) The client accepts that e-mail is a satisfactory
communication and commitment to process confirmation
of the booking
(vi) Once you have made a booking, we will
contact the suppliers and pass on the details
to obtain confirmation that they are able
to fulfil your booking. In the event that they
are unable to fulfil your booking, we will
notify you and suggest an alternative supplier
that can provide a similar event. At all
times, we will endeavor to contact you within
48 hours of you making your booking.
The price of your event is as detailed in the
booking form. We reserve the right to change
the price on any previous email correspondence
sent at any time prior to the issuing of the
(ii). All monies referred to are clearly in Euros or British pounds sterling.
(iii).Holiday insurance is not included in the
price of the booking.
(iv). Suppliers of the events and activities made in the booking may require
the client or members of the group to leave a credit card imprint on checking
in, or alternatively to provide a breakage/damage/security/behavior deposit.
These amounts are refunded locally if there is no damage, breakage or misbehavior
or justifiable reason to retain deposit. If applicable, we will inform you of
any returnable deposits required prior to sending you a booking form.
(v). Unless otherwise stated the payment does not include the cost
of drinks, food, admission, transfers, parking charges, porter charges, fees,
tips, contributions and/or any other items that are not referred to on the booking
The price of the booking and the basis on which
it is calculated is contained in the booking
(ii). The client accepts responsibility for paying for all members of the group
(iii). The deposit (which is non transferable) as detailed in the booking form
is payable on booking, the remaining payment to be made 28 days prior
to the commencement of the booking or by such date as is specified in the booking
(iv). In the case of bookings made less than 4 weeks prior to the commencement
of the booking the full amount is payable upon booking unless otherwise stated
on the booking form.
(v). Failure to make payment on the due dates will entitle us to cancel the contract
without penalty and to treat such failure as a cancellation by the client in
which case cancellation charges will apply from the date the payment became due.
(vi). We reserve the right not to provide the booking or any part thereof until
we have received sufficient funds from the client for the supplier to deliver
|4. Alterations or Cancellations made by us or the supplier
(i). The booking is based on current schedules and event details, so consequently
these may require minor changes. Wherever possible
we will notify the client of any such changes before commencement of the booking.
A minor change will be deemed to be any change which, taking into account the
information given by the client to us at the time of booking, we nor the supplier
could not reasonably expect to have a significant effect on the confirmed booking.
In the event of minor changes no compensation is payable. Such changes do not
entitle the client to cancel the booking or request an alternative booking.
(ii). In the event that there are significant changes to, or cancellation of
the booking, prior to the commencement date of the booking, we will as soon as
is reasonably practical notify the client. In these circumstances the client
may accept the change and a refund of the difference in price between the price
of the booking purchased and that of the substitute booking. The Client will
also be entitled to a full refund In the case where the changed booking
is inferior to the one booked. In the case where the changed booking
is inferior to the one booked, the client may cancel the booking and receive
a full refund and our apologies.
(iii) Significant changes to the booking will include the following: a change
of accommodation to that of a much lower standard of accommodation for the whole
or a part of the booking; the cancellation of an event forming part of the booking;
a change to the price contained in the booking form.
(iv). In the event of changes to the booking after it has been agreed, we will
provide the client with an alternative of the same or higher standard in the
same or a similar area.
(v). In the event of loss or damage suffered by the group or changes to or cancellation
of the whole or part of the booking due to reasons of unusual or unforeseeable
circumstances beyond our or the suppliers' control compensation will NOT be payable.
By way of example, because of safety risks, adverse weather conditions, war,
riots, civil strife or terrorist activity, industrial disputes, natural or nuclear
disasters, fire, flood, shortage of water, epidemics, health scares, technical
problems with transport or equipment, airport closures, and similar events beyond
(vi). No compensation is payable if the booking is cancelled in whole or part
due to an insufficient number of people required to make available the activity
or event forming part of the booking.
(vii). Cancellation or changes may be made when safety conditions are, according
to Solisol Travel.’s or its suppliers' discretion, compromised.
If cancellations occur in such circumstances We or it's suppliers will make every
effort to reschedule in line with client requirements, provided the client is
not at fault.
|5. Alterations or Cancellations made by the client
If the client wishes to cancel or make any
alteration to the booking, the client must
notify us in writing by email as soon as is
(ii). If the client wants to amend the booking or the numbers or members of the
group after the booking form has been issued then there is no administration
fee but you will incur any charges or costs imposed by the suppliers. In the
event of certain major changes to the booking or the numbers of the group or
the dates of the planned booking, this request may be treated as a cancellation
of the initial booking and the booking of a new booking. In such cases cancellation
charges may be incurred. We will advise the client if this is the case upon receiving
request from the client to make amendments.
(iii). If the client arrives at any part of the booking with an increased number
of guests, the new guests will not be covered by us and may not be able to join
the activity or event. Unless otherwise agreed in writing they will also be charged
at full premium rates directly by Solisol Travel.
(iv). You may cancel within 7 days of us receiving your deposit
if the booking has been made with more than 40 days in advance. In this case,
we will return your deposit within 30 days of receiving your cancellation.
However, we will not return deposits paid within 28 days of your arrival date.
(v). Depending on the date of cancellation, you must pay the following cancellation
(vi). If you wish to cancel on behalf of only some members
of the group then the cancellation charges outlined above will apply pro rata
but we may become entitled to cancel the event, and the group discounts may
no longer apply. This may necessitate a further payment by you to pay the difference
between the previous discounted price and the revised price.
- More than 28 days before the event is scheduled to take
place: 20% charge of the total package cost.
- Between 27 and 14 days before the event is scheduled to
take place: 50% charge of the total package cost.
- Less than 14 days before the event is scheduled to take
place: 100% of the total Package Cost
6. Our Responsibilities
We will use all reasonable care in the selection
and use of suppliers of events and activities
forming part of the agreed booking. To the
best of our ability, we will ensure the
suppliers provide a suitable, professional,
legal and safe environment for the client.(ii). Our responsibility is
to ensure the elements that make up the event
you have booked with us are booked with the
suppliers and available to you. We arrange
contracts for accommodation and other arrangements
and events through suppliers who we have
taken reasonable care to make sure have good
reputations and run safe and efficient businesses.
We will monitor and control the performance
of our suppliers and judge their performance
against the standards and customs in the
region where these services are provided.
will not be liable to compensate you for
any damage or loss of enjoyment in respect
of your event if failure of enjoyment was
your fault or could not have been foreseen
or the result of someone unconnected with
your event. We cannot accept liability for
any change, loss or expense which results
from information not given prior to confirmation
of the booking.
(iii). Solisol Travel does not accept
liability in the following circumstances:
Any transport, activities, accommodation
and other events are carried out subject
to the supplier's conditions of carriage,
supply or contract, which will be notified
to the client if they differ significantly
from standard industry practice or upon the
client's request. If any supplier can exclude
or limit liability under any international
convention or foreign law we will rely
on that exclusion or limitation
- If you or any member of your
party is at fault. This includes but not
limited to; intoxication through drink
or drugs, discourtesy, abusive, threatening
or aggressive behaviour or failure to abide
by onsite rules, health and safety
- If the failure is the fault
of someone else not connected with providing
the services which make up the holiday
which we have confirmed to you.
- Any unusual
or unexpected circumstances beyond our
control, which we could not have avoided
even if we had used all care possible.
Any event which we or the supplier of any
service could not help, expect, or prevent.
(v). Where the cause of loss, damage or injury
is due to Solisol Travel
suppliers, subcontractors, servants and/or
agents, our acceptance
of liability is subject to assignment to
it of the claimant's rights against the former
and to the claimants co-operating with Solisol Travel any legal action
it may take to enforce any right of subrogation
or by way of any third party proceedings.
(vi). We will offer such help as is reasonable
in the circumstances to the group
if any member suffers difficulties whilst
participating in the booking.
7. The Client Responsibilities
To ensure that all members of the Group are
informed about the booking details and these
terms and conditions
(ii). To take full responsibility for client side administration and be responsible
for the accuracy of information supplied, both prior to the booking and up until
after the event has elapsed.
(iii). The client must inform Solisol Travel. in writing of any special
requests (for example, special facilities for disabled people, dietary requirements,
allergies, medical conditions) which it or any of the Group have so that Solisol Travel is able to make arrangements, as far as reasonably possible,
to cater for them.
(iv). Some of the activities
provided by Solisol Travel. as part of
booking require an element of physical
activity on the part of the Group. The
client will ensure that all members of
the Group are physically able to take part
in the booking, suffer no disabilities
or conditions that may impair, restrict
or endanger their involvement or that of
other members of the Group's involvement
in the booking If the client has any doubts
or concerns regarding any member of the
Group's participation in the booking these
issues must be raised in writing at the
time of booking, (for example asthma, high
blood pressure, heart conditions, vertigo).
(v).We insist that you arrange holiday insurance
for all of your party when you attend an
event. We think this is very important. We
are entitled to assume that either you have
arranged your own cover or you are prepared
to take the risk of being uninsured. Insurance
cover will be subject to the policy conditions
and any exemptions or excesses mentioned
in your policy.
It is therefore the responsibility of the
client to ensure that adequate holiday insurance
cover is provided for the Group.
(vi). To agree and progress with all payment
timetables as set out above and on the booking
(vii). To ensure that all members of the
Group comply with all activity/element timetables
of the booking. Failure to keep to the timetables
may result in either discontinuation of the
event/activity or cancellation of the booking
in either event. We will not be liable for
any refund, compensation or any other costs
that may be incurred.
Solisol Travel. by itself or its suppliers
may end or cancel the booking, with no liability
of reimbursement, if the behaviour of the
Group or that of any person associated with
the Group is likely in the opinion of us
or its supplier's to cause distress, damage,
danger to or to annoy other customers, or
other members of the Group, employees, property
or anyone else. If the party is found to
be behaving in a way that results in affecting
the standard performance of our suppliers
and enjoyment by other guests, groups may be required to leave the premises -
if this is the case groups will immediately forfeit all costs and any right to
compensation, whether or not the booking has been completed, and be liable for
any compensation sought by our suppliers. If groups behave in such a way that
results in the suppliers relationship with us being terminated, clients will
be pursued for compensation by Solisol Travel. If the Group is prevented
from traveling because any person in authority thinks any member of the Group
appears to be unfit to travel or likely to cause discomfort to or disturb other
passengers, We will not be liable to complete the booking arrangements, and will
not be liable for any refund, compensation or any other costs incurred by the
Group. We cannot accept liability for the behaviour of others in your accommodation
and/or taking part in any activity and/or event, associated and or in the same
environment forming part of the booking, or if any facilities or events are
removed as a result of their action. In some instances groups may be required
to sign agreement forms and or provide a damage and or behaviour deposit. If
any occurrence of damage is obvious, groups will be pursued for recovery for
the full amount of damage reimbursement, associated costs and any expenses incurred,
including time and administration, in pursuing this recovery.
(i). If there are any complaints about the booking these must be communicated
immediately to us or the suppliers who will try to resolve the problem to avoid
it spoiling the booking. Any failure to report such complaints immediately will
be deemed to be a failure on the part of the Group to mitigate its losses and
we will not consider it liable for those complaints.
(ii). If we or our suppliers are unable to sort out the problem then a written
report must be submitted, specifying any perceived failure at the place where
the booking is supplied.
(iii). If the matter is still not resolved after completion of the booking then
the client must write to us within 14 days of completion of the booking giving
These terms and conditions are in place to ensure the smooth running and enjoyment of your weekend. We think that the above terms and conditions are fair. The terms and conditions are governed by Spanish Law. The Courts of Spain shall have exclusive jurisdiction in connection with any dispute arising out of any booking made with Solisol Travel S.L.
If you make a booking with Solisol Travel S.L it is understood you have read, understood and accepted these terms and conditions. It is the sole responsibility of any persons booking with Solisol Travel to communicate these terms and conditions to all participants of an event