Group Travel and Leisure organisers on the Costa del Sol arraning stag parties, hen weekends, birthday weekends, corporate events and other specialist getaways in Spain    
Stag weekends, Hen nights, Brithday Celebrations, Corporate Events and group travel on the Costa del Sol and elsewhere in Spain
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Terms and Conditions
Please read these terms and conditions as it is important that you understand our contractual relationship relating to your booking with Solisol Travel S.L. Your booking is with Spanish Travel Agency Solisol Travel S.L registered with C.I.A.N number: 291551-3 Solisol Travel is a spanish registered company B92858323, registered at Calle Decano Antonio Zedano, nº 3, portal 2, oficina nº10 29620 Torremolinos .

For the purposes of these Terms and Conditions
  • "We", "our", "Solisol Travel " and "us" means Solisol Travel S.L
  • “Event” refers to any fully paid activity participated in by you, or any accommodation you stay in that is organised by us.
  • "Suppliers" or "providers" refers to the contractor used to fulfil the services and activities forming part of the agreed booking; such as a bus company, an activity company, a hotel or a restaurant.
  • “You”, "group" or “client” means the person making the booking and each and every member of the group on whose behalf that person has booked with us. It is assumed that you are the lead contact for your group and that all correspondence or conversations will take place between you and us. You must be aware that on returning the booking form you are signing on behalf of every member of the group. If the booking form is signed on behalf of a limited company ”you” means that company.
These conditions shall form the basis of the agreement with Solisol Travel S.L and shall apply to the exclusion of any other terms and conditions, whether put forward by you, your group or a third party. No alteration to these conditions shall be effective unless expressly agreed to in writing by us.


Use of this web site
You may only use this web site for your own personal use. You are not allowed to copy or use any material on this web site without written permission from us.

Links to other sites
Our web site contain links to third party web sites. These links are provided solely as a convenience to you and not as an endorsement by us of the contents on such third party web sites. We are not responsible for the content of linked third party sites and do not make any representations regarding the content or accuracy of materials on such third party web sites. If you decide to access linked third party web sites, you do so at your own risk.

A small percentage of pictures on the web site, or in promotional material, are used only as samples of our events and activities. Therefore occasionally our events and activities may differ slightly from the picture.


1. Making a booking
(i). Upon request we will supply the client with details and prices for the events requested. Once you are happy with the proposed details, we will send you a booking form incorpopating these details and prices.
(ii). The client must return the booking form and pay a deposit to confirm their commitment to pay for the intended events as detailed in the booking form.
(iii). The binding agreement is made when we have received a completed booking form. The booking form must be returned via email within 72 hours of it being sent.
(iv). The client must check carefully to ensure that booking form matches what was booked.
(v) The client accepts that e-mail is a satisfactory communication and commitment to process confirmation of the booking
(vi) Once you have made a booking, we will contact the suppliers and pass on the details to obtain confirmation that they are able to fulfil your booking. In the event that they are unable to fulfil your booking, we will notify you and suggest an alternative supplier that can provide a similar event. At all times, we will endeavor to contact you within 48 hours of you making your booking.


2. Pricing
(i). The price of your event is as detailed in the booking form. We reserve the right to change the price on any previous email correspondence sent at any time prior to the issuing of the booking form
(ii). All monies referred to are clearly in Euros or British pounds sterling.
(iii).Holiday insurance is not included in the price of the booking.
(iv). Suppliers of the events and activities made in the booking may require the client or members of the group to leave a credit card imprint on checking in, or alternatively to provide a breakage/damage/security/behavior deposit. These amounts are refunded locally if there is no damage, breakage or misbehavior or justifiable reason to retain deposit. If applicable, we will inform you of any returnable deposits required prior to sending you a booking form.
(v). Unless otherwise stated the payment does not include the cost of drinks, food, admission, transfers, parking charges, porter charges, fees, tips, contributions and/or any other items that are not referred to on the booking form.


3. Payment
(i). The price of the booking and the basis on which it is calculated is contained in the booking form.
(ii). The client accepts responsibility for paying for all members of the group
(iii). The deposit (which is non transferable) as detailed in the booking form is payable on booking, the remaining payment to be made 28 days prior to the commencement of the booking or by such date as is specified in the booking form.
(iv). In the case of bookings made less than 4 weeks prior to the commencement of the booking the full amount is payable upon booking unless otherwise stated on the booking form.
(v). Failure to make payment on the due dates will entitle us to cancel the contract without penalty and to treat such failure as a cancellation by the client in which case cancellation charges will apply from the date the payment became due.
(vi). We reserve the right not to provide the booking or any part thereof until we have received sufficient funds from the client for the supplier to deliver the event.



4. Alterations or Cancellations made by us or the supplier
(i). The booking is based on current schedules and event details, so consequently these may require minor changes. Wherever possible we will notify the client of any such changes before commencement of the booking. A minor change will be deemed to be any change which, taking into account the information given by the client to us at the time of booking, we nor the supplier could not reasonably expect to have a significant effect on the confirmed booking. In the event of minor changes no compensation is payable. Such changes do not entitle the client to cancel the booking or request an alternative booking.
(ii). In the event that there are significant changes to, or cancellation of the booking, prior to the commencement date of the booking, we will as soon as is reasonably practical notify the client. In these circumstances the client may accept the change and a refund of the difference in price between the price of the booking purchased and that of the substitute booking. The Client will also be entitled to a full refund In the case where the changed booking is inferior to the one booked. In the case where the changed booking is inferior to the one booked, the client may cancel the booking and receive a full refund and our apologies.
(iii) Significant changes to the booking will include the following: a change of accommodation to that of a much lower standard of accommodation for the whole or a part of the booking; the cancellation of an event forming part of the booking; a change to the price contained in the booking form.
(iv). In the event of changes to the booking after it has been agreed, we will provide the client with an alternative of the same or higher standard in the same or a similar area.
(v). In the event of loss or damage suffered by the group or changes to or cancellation of the whole or part of the booking due to reasons of unusual or unforeseeable circumstances beyond our or the suppliers' control compensation will NOT be payable. By way of example, because of safety risks, adverse weather conditions, war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, shortage of water, epidemics, health scares, technical problems with transport or equipment, airport closures, and similar events beyond our control.
(vi). No compensation is payable if the booking is cancelled in whole or part due to an insufficient number of people required to make available the activity or event forming part of the booking.
(vii). Cancellation or changes may be made when safety conditions are, according to Solisol Travel.’s or its suppliers' discretion, compromised. If cancellations occur in such circumstances We or it's suppliers will make every effort to reschedule in line with client requirements, provided the client is not at fault.



5. Alterations or Cancellations made by the client
(i). If the client wishes to cancel or make any alteration to the booking, the client must notify us in writing by email as soon as is reasonably practical.
(ii). If the client wants to amend the booking or the numbers or members of the group after the booking form has been issued then there is no administration fee but you will incur any charges or costs imposed by the suppliers. In the event of certain major changes to the booking or the numbers of the group or the dates of the planned booking, this request may be treated as a cancellation of the initial booking and the booking of a new booking. In such cases cancellation charges may be incurred. We will advise the client if this is the case upon receiving request from the client to make amendments.
(iii). If the client arrives at any part of the booking with an increased number of guests, the new guests will not be covered by us and may not be able to join the activity or event. Unless otherwise agreed in writing they will also be charged at full premium rates directly by Solisol Travel.
(iv). You may cancel within 7 days of us receiving your deposit if the booking has been made with more than 40 days in advance. In this case, we will return your deposit within 30 days of receiving your cancellation. However, we will not return deposits paid within 28 days of your arrival date.
(v). Depending on the date of cancellation, you must pay the following cancellation charge:
  • More than 28 days before the event is scheduled to take place: 20% charge of the total package cost.
  • Between 27 and 14 days before the event is scheduled to take place: 50% charge of the total package cost.
  • Less than 14 days before the event is scheduled to take place: 100% of the total Package Cost
(vi). If you wish to cancel on behalf of only some members of the group then the cancellation charges outlined above will apply pro rata but we may become entitled to cancel the event, and the group discounts may no longer apply. This may necessitate a further payment by you to pay the difference between the previous discounted price and the revised price.


6. Our Responsibilities

(i). We will use all reasonable care in the selection and use of suppliers of events and activities forming part of the agreed booking. To the best of our ability, we will ensure the suppliers provide a suitable, professional, legal and safe environment for the client.(ii). Our responsibility is to ensure the elements that make up the event you have booked with us are booked with the suppliers and available to you. We arrange contracts for accommodation and other arrangements and events through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the region where these services are provided.

(ii).We will not be liable to compensate you for any damage or loss of enjoyment in respect of your event if failure of enjoyment was your fault or could not have been foreseen or the result of someone unconnected with your event. We cannot accept liability for any change, loss or expense which results from information not given prior to confirmation of the booking. (iii). Solisol Travel does not accept liability in the following circumstances:
  • If you or any member of your party is at fault. This includes but not limited to; intoxication through drink or drugs, discourtesy, abusive, threatening or aggressive behaviour or failure to abide by onsite rules, health and safety
  • If the failure is the fault of someone else not connected with providing the services which make up the holiday which we have confirmed to you.
  • Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible. Any event which we or the supplier of any service could not help, expect, or prevent.
(iv). Any transport, activities, accommodation and other events are carried out subject to the supplier's conditions of carriage, supply or contract, which will be notified to the client if they differ significantly from standard industry practice or upon the client's request. If any supplier can exclude or limit liability under any international convention or foreign law we will rely on that exclusion or limitation
(v). Where the cause of loss, damage or injury is due to Solisol Travel suppliers, subcontractors, servants and/or agents, our acceptance of liability is subject to assignment to it of the claimant's rights against the former and to the claimants co-operating with Solisol Travel any legal action it may take to enforce any right of subrogation or by way of any third party proceedings.
(vi). We will offer such help as is reasonable in the circumstances to the group if any member suffers difficulties whilst participating in the booking.


7. The Client Responsibilities

(i). To ensure that all members of the Group are informed about the booking details and these terms and conditions
(ii). To take full responsibility for client side administration and be responsible for the accuracy of information supplied, both prior to the booking and up until after the event has elapsed.
(iii). The client must inform Solisol Travel. in writing of any special requests (for example, special facilities for disabled people, dietary requirements, allergies, medical conditions) which it or any of the Group have so that Solisol Travel is able to make arrangements, as far as reasonably possible, to cater for them.
(iv). Some of the activities provided by Solisol Travel. as part of booking require an element of physical activity on the part of the Group. The client will ensure that all members of the Group are physically able to take part in the booking, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the Group's involvement in the booking If the client has any doubts or concerns regarding any member of the Group's participation in the booking these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure, heart conditions, vertigo).
(v).We insist that you arrange holiday insurance for all of your party when you attend an event. We think this is very important. We are entitled to assume that either you have arranged your own cover or you are prepared to take the risk of being uninsured. Insurance cover will be subject to the policy conditions and any exemptions or excesses mentioned in your policy.
It is therefore the responsibility of the client to ensure that adequate holiday insurance cover is provided for the Group.
(vi). To agree and progress with all payment timetables as set out above and on the booking form.
(vii). To ensure that all members of the Group comply with all activity/element timetables of the booking. Failure to keep to the timetables may result in either discontinuation of the event/activity or cancellation of the booking in either event. We will not be liable for any refund, compensation or any other costs that may be incurred.

8. Behaviour

Solisol Travel. by itself or its suppliers may end or cancel the booking, with no liability of reimbursement, if the behaviour of the Group or that of any person associated with the Group is likely in the opinion of us or its supplier's to cause distress, damage, danger to or to annoy other customers, or other members of the Group, employees, property or anyone else. If the party is found to be behaving in a way that results in affecting the standard performance of our suppliers and enjoyment by other guests, groups may be required to leave the premises - if this is the case groups will immediately forfeit all costs and any right to compensation, whether or not the booking has been completed, and be liable for any compensation sought by our suppliers. If groups behave in such a way that results in the suppliers relationship with us being terminated, clients will be pursued for compensation by Solisol Travel. If the Group is prevented from traveling because any person in authority thinks any member of the Group appears to be unfit to travel or likely to cause discomfort to or disturb other passengers, We will not be liable to complete the booking arrangements, and will not be liable for any refund, compensation or any other costs incurred by the Group. We cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the booking, or if any facilities or events are removed as a result of their action. In some instances groups may be required to sign agreement forms and or provide a damage and or behaviour deposit. If any occurrence of damage is obvious, groups will be pursued for recovery for the full amount of damage reimbursement, associated costs and any expenses incurred, including time and administration, in pursuing this recovery.


9. Complaints

(i). If there are any complaints about the booking these must be communicated immediately to us or the suppliers who will try to resolve the problem to avoid it spoiling the booking. Any failure to report such complaints immediately will be deemed to be a failure on the part of the Group to mitigate its losses and we will not consider it liable for those complaints.
(ii). If we or our suppliers are unable to sort out the problem then a written report must be submitted, specifying any perceived failure at the place where the booking is supplied.
(iii). If the matter is still not resolved after completion of the booking then the client must write to us within 14 days of completion of the booking giving full details.


10. Agreement

These terms and conditions are in place to ensure the smooth running and enjoyment of your weekend. We think that the above terms and conditions are fair. The terms and conditions are governed by Spanish Law. The Courts of Spain shall have exclusive jurisdiction in connection with any dispute arising out of any booking made with Solisol Travel S.L.

If you make a booking with Solisol Travel S.L it is understood you have read, understood and accepted these terms and conditions. It is the sole responsibility of any persons booking with Solisol Travel to communicate these terms and conditions to all participants of an event

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